Agile. Experienced. Built for Growth.
Delivering world-class customer service, sales, and BPO solutions for South Africa’s leading brands.
Mutual Financial Analysts (MFA) is a licensed financial services provider…FSP No. 40793. We are a dynamic, owner-led contact centre and Business Process Outsourcing (BPO) provider with a proven track record across the financial services and telecom sectors. From customer experience to sales and retention, our agile team helps businesses scale with speed and precision.
Inbound Call Management
We offer the Processing of all inbound call volumes as per our client’s script and service level requirements.
Outbound Call Sales
We offer our sales engine services to market our clients’ specific products or services as per the agreed service level agreement.
Inbound & Outbound Data Clearing
Based on your needs we can clean up your data whether inbound, outbound or both.
Inbound Call Management
Outbound Call Sales
We offer our sales engine services to market our clients’ specific products or services as per the agreed service level agreement
Inbound & Outbound Data Clearing
Based on your needs we can clean up your data whether inbound, outbound or both.
Foreign Language Communications and Translations
Inter-continental services is becoming ever present in the workplace. MFA offers diverse Foreign Language communications and translations.
Targeted Data Supply and Data Provision Management
What’s makes us a formidable business process centre is our ability to source and supply targeted data for our clients for their specific needs.
Order Management
Our well managed in-house administration departments allows for smooth transitioning of order management processing.
Receivables Collections
Growing business have an ever growing list of debtors, our dedicated staff delivers a powerful counter-blow by decreasing your debtors list.
Returns/Refunds Processing
Attention to detail along with diligent administrative business practices, MFA ensures efficiency of delivered services and goods.
Diverse Tailored Customer Services
Priding ourselves in overcoming any challenge, MFA will go above and beyond to tailor make a customer service to suit your ever-changing needs.
Product Service Information Requirement
MFA delivers reliably on your product service and/or information requirements regardless of the product or service.
Schedule Related Enquiries
Our state-of-the-art CRM system can be programmed to schedule reminders, amendments, enhancements of any nature specific to our client’s needs.