Mutual Financial Analysts

Agile. Experienced. Built for Growth.

Delivering world-class customer service, sales, and BPO solutions for South Africa’s leading brands.

Who We Are

Mutual Financial Analysts (MFA) is a licensed financial services provider…FSP No. 40793. We are a dynamic, owner-led contact centre and Business Process Outsourcing (BPO) provider with a proven track record across the financial services and telecom sectors. From customer experience to sales and retention, our agile team helps businesses scale with speed and precision.

Clients Served
0 +
Years In Business
0
Staff Members
0
Life's Insured
0 m+
Modern Technology

Our 1st world customized CRM system together with our High-Tech Data & Voice Recording technology allows us to lead our industry.

Quality Calling

Partnering with the best quality ratings agency in the country allows MFA to set the standard and surpass our clients expectations.

Organised Methodology

Advanced organized systems management encompassing our passionate hands-on management style allows for the efficiency of methodology of business services at MFA.

What We Do Best

Inbound Call Management

We offer the Processing of all inbound call volumes as per our client’s script and service level requirements.

Outbound Call Sales

We offer our sales engine services to market our clients’ specific products or services as per the agreed service level agreement.

Inbound & Outbound Data Clearing

Based on your needs we can clean up your data whether inbound, outbound or both.

Strategic Insights

CLIENT STORIES

Improving Customer Retention Through Localised Support…

WHITE PAPERS

AI Integration in SA Call Centres: Opportunities & Challenges…

CLIENT STORIES

Scaling Customer Support for a Growing Fintech Startup…

WHITE PAPERS

The Future of Customer Service in Financial Services – A 2025…

What Our Partners Say

Speak to a Business Process Outsourcing Expert Today

What We Do Best

Inbound Call Management

We offer the Processing of all inbound call volumes as per our client’s script and service level requirements.

Outbound Call Sales

We offer our sales engine services to market our clients’ specific products or services as per the agreed service level agreement

Inbound & Outbound Data Clearing

Based on your needs we can clean up your data whether inbound, outbound or both.

Foreign Language Communications and Translations

Inter-continental services is becoming ever present in the workplace. MFA offers diverse Foreign Language communications and translations.

Targeted Data Supply and Data Provision Management

What’s makes us a formidable business process centre is our ability to source and supply targeted data for our clients for their specific needs.

Order Management

Our well managed in-house administration departments allows for smooth transitioning of order management processing.

Receivables Collections

Growing business have an ever growing list of debtors, our dedicated staff delivers a powerful counter-blow by decreasing your debtors list.

Returns/Refunds Processing

Attention to detail along with diligent administrative business practices, MFA ensures efficiency of delivered services and goods.

Diverse Tailored Customer Services

Priding ourselves in overcoming any challenge, MFA will go above and beyond to tailor make a customer service to suit your ever-changing needs.

Product Service Information Requirement

MFA delivers reliably on your product service and/or information requirements regardless of the product or service.

Schedule Related Enquiries

Our state-of-the-art CRM system can be programmed to schedule reminders, amendments, enhancements of any nature specific to our client’s needs.

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